Entry is £3 for adults and children over the age of 18 months when purchased on the day and £3 when booking online at least 24hrs in advance.

The Spring Festival is a child friendly attraction and adult only groups may not be admitted before 5pm. All children (under 16) must be supervised by a responsible adult. Under no circumstances are cameras or video cameras allowed inside The Spring Festival.

If you are a carer for a person with access needs, you will be required to provide evidence of this on arrival and you will be offered free entry. Please note that all persons with access needs will still require a standard ticket for entry which can be purchased online or on the door.

Yes, you will still need to queue on arrival. All visitors will be admitted on a first come first served basis at a slow pace to avoid congestion inside the venue. Please note that other members of your party cannot queue on your behalf.

If you book your admission online before you visit, you will be guaranteed entry. There are a small number of tickets available on the day, however, we advise you to arrive as early as possible to avoid disappointment.

Yes, you can. There is a one-way in and a one-way out policy at the venue to maintain correct social distancing and capacity control. There are no exceptions to this rule. If you chose to leave you will be counted out. If you wish to re-enter you will have to re-join the queue and be counted back into the venue.

Entry is vaild for the whole day

We are located at Brent Cross shopping centre, Hendon, London NW4 3FP

You are able to take photos of your family with low-res hand held devices, smartphones etc, but not of other families. Visitors are not permitted to bring any other photography, high-res or long lens cameras or video equipment into the event under any circumstances. There are no exceptions to this rule.

Tokens can be bought individually for £1.20 inside the festival or if purchased online at least 24hrs in advance, you can buy 25 tokens for £20.

Rides range from 2-5 tokens. Children/Family rides are predominantly 2-3 tokens while the more extreme adult rides will be slightly more tokens.

Tokens that are bought online via our website are for the purpose of the rides only.

Tokens bought on the day (for £1.20 each) can be used on rides, food and games.

Unfortunatly we don’t offer refunds on tokens, however they are always vaild. We welcome people to take our tokens home and come back to use them another day.

Our rides are restricted by height regulations, we always recommend customers to walk around and check height restrictions before purchasing the tokens for a particular ride.

We always consider public safety first and therefore will only open if weather conditions are right and not dangerous.

Although we rarely close early or close for the whole day, we do advise all customers to check our website or social media pages to confirm that we will be open.

Unfortunatly not, entry must be purchased in addition to any tokens.

Yes, we accept most credit and debit cards and you can use contactless payments at many places around the park.

We have a team of fully trained SIA certified security staff on site at all times. We conduct bag searches, so please be prepared for this. You may also be asked to open bottles of liquid for inspection. We will also be performing pat-downs and body searches (by female staff where appropriate) if we feel it necessary and have handheld metal detectors.

We accept all cards apart from american express.

We have a wide range of food and drinks available

Yes we welcome picnics or food from the shopping centre, however please be advised that we can not permit any glassware, knifes or alcohol.